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Customer Engagement: How do you work to plan in the new marketing rules of...

The new emerging role of CEO, Customer Engagement Officer is the new hot trend as companies break down the silos of Marketing, Sales, Operations and Customer Service and retail brick and mortor and...

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Facebook and MySpace added to Google and Bing real-time search.

There has been a debate within the CMO community discussing why they should approve a Facebook page and a MySpace Page for their company and or employees.  Mashable did a very valuable update on where...

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